Warranty

All BEOCCA bags are handmade from vegetable-tanned leather, meaning no harmful chemicals are used in the leather processing. Because leather is a natural product and hasn't been treated with a chemical or synthetic finish, each bag may look slightly different. One leather simply has a different grain or texture than another. Furthermore, the leather, and therefore your bag, changes over time, under the influence of sunlight and daily use. All these factors make your bag unique and full of character! A bit too typical for you? No problem! You can always return your bag within the 14-day return period.

RETURNS

Is your bag not quite what you expected? No problem, we're not the easiest of people. You can return your order within 14 days of purchase, preferably unused and undamaged, with the original tags still attached. We'll make sure the outstanding amount is refunded to your account as quickly as possible, within 10 days at the latest. Return shipping costs are your responsibility.

Okay, what do you need to do?

• Please send us an email (info@beocca.com) notifying us of your return. Please include your name and address and order number.
• We'll then send you a link to download the return label. You can place this label over your address on the box in which you received your order. Shipping costs (€6.17 in the Netherlands) are your responsibility.
• Return your package to a PostNL point and we will ensure that you receive a refund after receiving your return.